Privacy & Data Protection

ACF Sabong Privacy Policy — Your Data, Your Rights, Our Promise

At ACF Sabong, your privacy is not just a legal obligation — it's something we genuinely care about. This page explains exactly what data we collect, why we collect it, and how we keep it safe.

Last updated: January 2025
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Privacy at ACF Sabong — The Short Version

Before the full policy, here's the plain-language summary of what matters most.

We Collect Only What We Need

ACF Sabong collects the minimum personal data required to operate your account, process transactions, and comply with PAGCOR regulations. We don't ask for information we don't actually use.

Your Data Is Never Sold

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Full stop. Your data stays within the ACF Sabong ecosystem and with our licensed service partners only.

Encrypted End-to-End

All data transmitted between your device and ACF Sabong servers is protected with SSL/TLS encryption. Stored data is encrypted at rest and access is restricted to authorized personnel only.

You're in Control

You have the right to access, correct, or request deletion of your personal data. You can exercise these rights at any time by contacting the ACF Sabong support team.

Philippine Law Applies

This Privacy Policy complies with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and the regulations set by the National Privacy Commission (NPC).

We'll Tell You If Things Change

If we update this Privacy Policy in a material way, we will notify you via your registered email or in-platform notification before the changes take effect — no surprises.

Who this applies to: This Privacy Policy applies to all users of ACF Sabong (acfsabong.app) — whether you're registered or just browsing the site. By using any part of our platform, you acknowledge that you have read and understood this policy.

1 About This Policy

ACF Sabong ("we," "us," "our") is committed to protecting the personal data of every player and visitor on our platform. This Privacy Policy explains how ACF Sabong collects, uses, stores, and protects your personal information when you access or use our services.

This policy is written in plain language because we believe you deserve to actually understand what's happening with your data — not just have a policy that ticks a regulatory box. If something isn't clear, our support team is always available to explain further.

This Privacy Policy should be read alongside our Terms and Conditions. Together, they form the complete agreement between you and ACF Sabong. We operate in compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and the regulations of the National Privacy Commission (NPC).

2 Data We Collect

ACF Sabong collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information obtained from third-party verification services.

Category Examples When Collected
Identity Data Full name, date of birth, government ID number Registration & KYC verification
Contact Data Email address, mobile number, home address Registration & account updates
Financial Data GCash/Maya account reference, bank details (partial), transaction history Deposits & withdrawals
Technical Data IP address, device type, browser, OS, session duration Automatically during platform use
Usage Data Games played, bets placed, features accessed, session logs Automatically during platform use
Communication Data Support chat logs, email correspondence, feedback When you contact us

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data — unless specifically required by law or PAGCOR regulation (for example, in the context of responsible gaming assessments).

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3 How We Use Your Data

Every piece of data collected by ACF Sabong has a specific purpose. Here's how we use your information:

  • Account management: To create, maintain, and secure your player account, including identity verification and KYC compliance.
  • Transaction processing: To process deposits, withdrawals, and bonus credits accurately and securely.
  • Platform operation: To deliver games, handle bets, calculate winnings, and ensure fair play across all games including live sabong and casino games.
  • Regulatory compliance: To meet our obligations under PAGCOR licensing requirements, the Data Privacy Act, and anti-money laundering regulations.
  • Customer support: To respond to your queries, resolve disputes, and provide assistance via live chat or email.
  • Responsible gaming: To monitor for signs of problem gambling behavior and to facilitate self-exclusion or deposit limit settings.
  • Security and fraud prevention: To detect and prevent unauthorized access, fraudulent transactions, bonus abuse, and other prohibited conduct.
  • Platform improvement: To analyze usage patterns and improve the user experience — including game performance, navigation, and load times on mobile data.
  • Communications: To send account-related notifications such as transaction confirmations, security alerts, and policy updates. Marketing communications are only sent if you have opted in.

Note on marketing: ACF Sabong will only send you promotional emails or messages if you have actively opted in. You can opt out at any time through your account settings or by replying "STOP" to any SMS communication.

4 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, ACF Sabong processes your personal data on the following legal grounds:

  • Contract performance: Processing necessary to provide you with gaming services and fulfill our obligations under the Terms and Conditions.
  • Legal obligation: Processing required to comply with PAGCOR licensing conditions, anti-money laundering laws, and other applicable Philippine legislation.
  • Legitimate interests: Processing for fraud prevention, platform security, and platform improvement — where these interests are not overridden by your data rights.
  • Consent: Processing for marketing communications, where you have explicitly opted in. You may withdraw consent at any time without affecting your ability to use the platform.

5 Data Sharing and Third Parties

ACF Sabong does not sell your personal data. We share information with third parties only where strictly necessary and only with parties that meet our data protection standards.

  • Payment processors: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet providers, and card payment processors receive the minimum data necessary to process your financial transactions.
  • Identity verification services: Third-party KYC providers may process your ID documents to verify your identity in compliance with PAGCOR requirements.
  • Game content providers: Licensed game studios and live casino providers may receive session data necessary to deliver their games on the platform.
  • Technology partners: Cloud hosting, cybersecurity, and analytics providers that help operate and protect the platform infrastructure.
  • Regulatory authorities: PAGCOR and other government agencies as required by law.

All third-party partners that process data on our behalf are bound by data processing agreements that require them to maintain appropriate data security standards and to use your data only for the specified purpose.

International transfers: Some of our technology and game content partners may be based outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data in line with the Data Privacy Act.

6 Cookies and Tracking Technologies

ACF Sabong uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyze usage patterns. Here's what we use and why:

  • Essential cookies: Required for the platform to function. These handle login sessions, security tokens, and basic navigation. You cannot opt out of these without affecting your ability to use the platform.
  • Functional cookies: Remember your preferences such as language settings, game display preferences, and login details (if you choose "Remember Me").
  • Analytics cookies: Help us understand how players use the platform — which pages are visited, how long sessions last, and where players encounter issues. This data is aggregated and anonymized.
  • Security cookies: Used to detect and prevent fraudulent logins and protect your account from unauthorized access.

You can manage non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of parts of the platform.

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7 Data Security

ACF Sabong takes the security of your personal data seriously. We implement a layered security approach that includes both technical and organizational measures:

  • Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Sensitive stored data is encrypted at rest.
  • Access controls: Personal data is accessible only to authorized ACF Sabong personnel on a need-to-know basis. All access is logged and regularly audited.
  • Two-factor authentication: Available for all player accounts and required for high-privilege internal staff access.
  • Penetration testing: We regularly test our platform for vulnerabilities and address identified issues promptly.
  • Incident response: In the event of a data breach that poses risk to your rights, ACF Sabong will notify affected users and the National Privacy Commission (NPC) within the timeframes required by law.

While we take every reasonable precaution, no digital platform can guarantee absolute security. We encourage you to use a strong, unique password for your ACF Sabong account and to enable two-factor authentication.

8 Data Retention

ACF Sabong retains your personal data for as long as your account is active and for a period thereafter as required by law and regulatory obligations.

  • Active accounts: Data is retained for the full duration of your account's existence on the platform.
  • Closed accounts: Most personal data is deleted or anonymized within 90 days of account closure, subject to the exceptions below.
  • Financial and transaction records: Retained for a minimum of five (5) years to comply with PAGCOR requirements and anti-money laundering regulations.
  • KYC documentation: Retained for five (5) years after the end of the business relationship, as required by the Anti-Money Laundering Act (AMLA).
  • Support communications: Retained for three (3) years for dispute resolution and quality assurance purposes.

When data is no longer needed, it is securely deleted or anonymized so that it can no longer be linked to any individual.

9 Your Data Rights

Under the Philippine Data Privacy Act, you have the following rights with respect to your personal data held by ACF Sabong. You can exercise any of these rights by contacting our support team:

Right to Access

You can request a copy of the personal data we hold about you at any time. We will provide this within 30 days of your verified request.

Right to Rectification

If any of your data is inaccurate or incomplete, you have the right to request a correction. We'll update it promptly after verification.

Right to Erasure

You may request deletion of your personal data. Note that some data must be retained for legal or regulatory compliance even after account closure.

Right to Object

You can object to the processing of your data for direct marketing at any time. You can also object to processing based on legitimate interests in certain circumstances.

Right to Data Portability

You can request a copy of your data in a commonly used, machine-readable format so you can transfer it to another service if you choose.

Right to Lodge a Complaint

If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

10 Minors and Age Verification

ACF Sabong's services are strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered on the platform, the account will be closed immediately and all data collected will be deleted, except where retention is required by law.

As part of our KYC process, age verification is conducted for all registered players before their first withdrawal. If you believe a minor has gained access to our platform, please notify us immediately at support@acfsabong.app so we can take prompt action.

11 Third-Party Links

The ACF Sabong platform does not contain links to external websites. However, third-party payment providers — such as GCash, Maya, and bank portals — operate under their own privacy policies when you interact with their interfaces to complete a transaction. We encourage you to review the privacy policies of your payment provider as their practices are outside our control.

ACF Sabong is not responsible for the data practices of third-party services that you access independently while using our platform.

12 Updates to This Privacy Policy

ACF Sabong reviews this Privacy Policy regularly and may update it to reflect changes in our practices, technology, legal requirements, or platform features. The "Last Updated" date at the top of this page always reflects when the most recent revision was made.

For material changes that significantly affect how we handle your personal data, we will notify you via registered email or in-platform notification at least seven (7) days before the changes take effect. Your continued use of the platform after the effective date of any update constitutes your acceptance of the revised policy.

We recommend reviewing this page periodically so you always know what ACF Sabong does with your data. If you disagree with any update, you have the right to close your account before the changes take effect by contacting our support team.

13 Contact Us and How to File a Complaint

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how ACF Sabong handles your personal information, please reach out:

  • Email: support@acfsabong.app
  • Live Chat: Available 24/7 through the platform — just click the chat icon from any page
  • FAQ: Visit our FAQ page for answers to common privacy-related questions

We aim to respond to all data-related requests within 30 calendar days. If your concern is not resolved to your satisfaction after contacting us, you have the right to escalate to the National Privacy Commission (NPC) of the Philippines — the government body responsible for enforcing the Data Privacy Act.

Our Filipino support team handles all privacy queries in-house. You won't be redirected to a generic overseas help center — just real people who understand the local context and are genuinely willing to help.

Play With Confidence

Your Privacy Is Safe — Now Enjoy the Games on ACF Sabong

Now that you know exactly how your data is handled, you can play on ACF Sabong with full confidence. Live sabong, jackpot slots, Tongits, and more — all on a platform that respects your privacy.

RA 10173 Compliant SSL Encrypted NPC Registered PAGCOR Licensed